Got Ransomware? What to Do Right Now
What is ransomware?
Ransomware is malicious software that encrypts your files and demands payment to restore access. Once active, it can spread rapidly across a network, encrypting everything it touches — documents, photos, databases, financial records.
The most common signs of ransomware: files have been renamed with a strange extension, a ransom note appears on screen, and you cannot open your files.
The first 60 minutes — what to do
Disconnect from the network immediately
Unplug ethernet cables and turn off Wi-Fi on every affected device. This stops the ransomware spreading to other computers, servers and backups.
Do NOT turn off the computer
Powering down can destroy evidence that helps with recovery and may make decryption harder. Leave it running but disconnected.
Do NOT pay the ransom
Payment does not guarantee you will get your files back. It also marks you as a paying target for future attacks.
Call a cybersecurity professional immediately
Time matters. TechFix Pro provides emergency ransomware response across Western Sydney — call 0434 358 263 right now.
Check your backups
If you have offline or cloud backups that were not connected during the attack, they may be clean. Do not connect them until the infected systems are cleared.
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