Emergency IT Support
Western Sydney
Virus attack, data loss, system failure or network down? We respond fast — remote within minutes, on-site same-day across Western Sydney.
Mon–Sat 8am–7pm · After hours for genuine emergencies · No Fix, No Fee
What we treat as an emergency
If any of the below describes your situation — call us right now. Don't wait.
Ransomware Attack
Files encrypted, systems locked. Immediate response to contain damage and begin recovery.
Call now →Crashed Hard Drive
Stop using the device now. Every second increases permanent data loss risk.
Call now →Hacked Account / Device
Unauthorised access to your email, banking or business systems. Act immediately.
Call now →Complete System Failure
Computer won't start, black screen, won't boot. Business-critical systems down.
Network / Internet Down
Entire office offline, NBN failure or router issues stopping your business.
Virus / Malware Outbreak
Suspicious activity, popups, redirects, slow system — possible active infection.
How our emergency response works
From your call to issue resolved — as fast as possible.
Call or WhatsApp now
Reach Ragu directly on 0434 358 263. Describe the emergency in a few words.
Remote triage (5 mins)
For many issues, we can connect remotely within minutes to assess and begin containment.
On-site if needed
If a physical visit is required, we aim to arrive same-day across Western Sydney.
Fix & document
We resolve the issue, explain what happened, and advise how to prevent it recurring.
Emergency pricing
Same transparent rates — no emergency surcharge during business hours.
Remote Emergency
$49
flat rate
Connect remotely within minutes for software-based emergencies.
On-Site Emergency
$79
+ $99/hr
Same-day visit to your Western Sydney home or business.
After Hours
POA
call to confirm
After-hours response for genuine business emergencies.
No Fix, No Fee applies to all emergency jobs. If we can't resolve it, you don't pay.
Why choose TechFix Pro for emergencies
Direct line to the technician
You call Ragu directly — no call centre, no queues, no "we'll call you back". Immediate response.
Remote within minutes
Many emergencies can be triaged and contained remotely within 5–10 minutes of your call.
Same-day on-site
If a physical visit is needed, we aim to arrive same-day across all Western Sydney suburbs.
Data recovery specialists
We use specialist tools to recover data from crashed drives, ransomware attacks and accidental deletions.
No Fix, No Fee
Even for emergency callouts — if we can't fix it, you don't pay. Zero risk to you.
Plain-English advice
We explain exactly what happened, how it happened, and how to prevent it in future.
Don't wait — call now
The faster you call, the better the outcome. Especially for data loss, ransomware and security breaches.